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酒店餐饮英语应急话题023:处理投诉(MP3下载+lrc)

kira86 于2019-01-24发布 l 已有人浏览
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酒店或餐饮行业应急英语话题23,处理投诉时常用的情景口语句子。
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·23.处理投诉

I'm awfully sorry for that, sir. I'll see to it right away.

先生,我对此非常抱歉,我马上处理此事。

I do apologize for all the trouble.

对于一切不便,我真的很抱歉。

I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.

我对此非常抱歉。我会告诉经理的,他会马上处理此事。

Mr. Smith, we are sorry to have kept you waiting.

史密斯先生,很抱歉让您久等了。

I'm awfully sorry for my carelessness.

对于我的粗心大意我非常抱歉。

I'm sorry to have caused you so much trouble, but I'll manage to solve the problem before long.

我很抱歉为您带来了很多不便,但我会很快想办法解决问题的。

I'm sorry to hear that. We do apologize for the inconvenience.

很抱歉有这种事情,对给您带来不便我们表示歉意。

I'll have the shower fixed, the tub cleaned, the floor dried and the toilet items sent to your room immediately.

我会叫人马上把淋浴设备修理好,把浴缸刷洗干净,把地板擦干并把卫生用品给您送去。

Well, I understand how you feel and we'll try to do our best to help you.

我理解您的心情。我们会尽我们最大的努力帮助您。

But I must say that the hotel can't be held responsible for your loss.

但我必须申明,我们饭店对您丢失物品不负责任。

You should have locked your gold necklace in the hotel's safety box.

您本应该把金项链存在饭店的保险柜里。

We only hold room for guest till 6:00 p.m. on the expected arrival date.

我们为客人保留客房,一般只保留到预订那天晚上6时为止。

Please take a seat over there. I'll arrange for you.

请您在那边坐一会儿,我会帮您安排的。

Don't worry, sir. I'll get in touch with the Bell Captain at once.

别着急,先生。我会马上与行李房领班取得联系。

We'll send the suitcase to your room as soon as we find It.

我们一旦找到您的手提箱,就会把它送到您房间的。

We'll try our best to find it as soon as possible.

我们会尽一切努力尽快找到它。

We'll look into the matter immediately. Thank you for telling us.

我们会马上调查这件事,感谢您告诉我们。

No problem, sir. We'll manage it.

不成问题,先生,我们会解决的。

I'll make a note of that. Everything will be taken care of.

我会记住那件事,一切都会安排好的。

Because you have been to several places, we need more time to find it.

因为您去过好几个地方,我们寻找的时间就需要更多了。

Please relax, madam, I'll take care of it according to your request.

请放心,夫人,我将按您的要求办。

Please, sir. If you calm yourself, I'll try to help you.

先生,请别激动,让我来想办法。

I'll speak to the person in charge and ask him to take care of the problem.

我会对负责人员讲,让他来处理这件事。

I'll send a housemaid to your room and clean the room up for you at once.

我会派服务员马上把您的房间打扫干净。

Would you mind coming with me to my office and tell me what exactly happened there?

请您跟我到办公室里来把事情的经过详细讲一下好吗?

We understand that you are upset about the long wait but you see, we are terribly understaffed.

我们叫您等了这么长时间,您很不高兴,我们能理解,但是您也看到了,我们人手严重不足。

I'm afraid I can't do that for you. It's against our regulation.

我恐怕不能为您那样做,因为这违反我们的规定。

Excuse me, but I should say it's against our hotel regulations.

很抱歉,但这件事是违反我们宾馆的规定的。

I'll ask our manager to come and take care of your request.

我去叫经理来处理您的要求。

I'm afraid you have misunderstood what I said. Perhaps I should explain again.

恐怕您误会了我的意思,或许我该再解释一下。

You'll understand that it is a necessary measure for the hotel's self-protection.

您应理解这是旅馆为了保护自身利益所采取的必要措施。

I'm sure the waitress didn't mean to be rude to you.

我敢肯定服务员不是故意对您无礼的。

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